At DrollX, we take pride in delivering high-quality customized products tailored to our customers’ preferences. Due to the bespoke nature of our offerings, we regret to inform you that we do not accept returns or offer refunds for change of mind or dissatisfaction with the product.

However, in the unlikely event that your order arrives damaged during transit, we are committed to ensuring your satisfaction. Please promptly contact our customer service team with photographic evidence of the damage, and we will swiftly arrange for a replacement to be reproduced and shipped to you at no additional cost.

Our aim is to provide you with a seamless shopping experience and products that exceed your expectations. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to us at droll@drollx.com, and we’ll be more than happy to assist you.

Thank you for choosing DrollX for your customized needs.