Shipping policy

We currently ship our products from the United States.

Processing Time

Because our products are custom-made, orders require processing and production time before they are shipped.

Most orders are typically processed and shipped within 2–7 business days after the order is received and the submitted image is ready for production.

Processing times may vary depending on the product, order volume, customization requirements, and other circumstances.

Shipping Time

After your order has shipped, delivery time depends on the shipping carrier and destination.

Estimated delivery times are estimates only and are not guaranteed.

Delays may occur due to weather, carrier delays, holidays, incorrect addresses, or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed after the order has entered production or been shipped.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and product.

We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.

Lost Packages

If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If the package cannot be located, please contact us and we will do our best to assist.

Contact Us

For shipping questions, please contact:

Email: dxexpressllc@gmail.com