Return & Refund Policy

Thank you for choosing our custom photo printing products. Because each item is specially made according to the images, specifications, and customization options provided by the customer, all orders are considered custom-made and final sale.

1. Custom Orders Are Non-Returnable

This item is non-returnable.

Once an order has been placed, we begin processing and producing your custom product based on the information and images you provide. Therefore, we do not accept returns, exchanges, cancellations, or changes to custom orders after the order has been placed.

This includes, but is not limited to:

• Change of image or photo
• Change of size, material, or design
• Change of customization details
• Change of shipping address after production has begun
• Returns due to personal preference or change of mind
• Returns because the finished product does not meet expectations when it was produced according to the customer's submitted image and specifications

Please carefully review your images, customization details, product size, and shipping information before placing your order.

2. Damaged or Defective Items

Although custom items are non-returnable, we want you to receive your order in good condition.

If your item arrives damaged or defective, you may request a refund or replacement.

If your package or product arrives damaged, please contact us as soon as possible after delivery and provide:

• Your order number
• Clear photos of the damaged product
• Photos of the packaging, if applicable
• A brief description of the issue

We will review the information and determine the appropriate resolution. Depending on the situation, we may offer a replacement or refund.

3. Incorrect or Defective Products

If we made an error in producing your order, such as sending the wrong product, incorrect size, or a significant manufacturing defect, please contact us so we can review the issue and provide an appropriate solution.

4. Image Quality and Customer-Provided Photos

Customers are responsible for providing images of sufficient quality for printing.

We print the images provided by the customer. Low-resolution, blurry, pixelated, or poor-quality images may result in reduced print quality. Such issues are generally not considered a product defect if the final product accurately reflects the submitted image.

Please make sure your uploaded image is clear and suitable for the selected print size before placing your order.

5. Refund Processing

If your refund is approved, the refund will be issued to the original payment method used for the order.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

6. Contact Us

If you receive an item that is damaged or defective, please contact us with your order number and photos of the issue.

We will do our best to resolve the problem and make sure you are satisfied with your purchase.

Important: By placing an order for a custom product, you acknowledge and agree that the order is made specifically for you and is therefore non-returnable and non-refundable except in cases of damage, defect, or an error on our part.